We comply with Swedish consumer legislation which means that you have the right to return your order within 14 days from the date you received the product. We will reimburse the total purchase amount but you are responsible for the shipping cost. The goods must be returned in perfect condition, unused and undamaged. All labels, price tags etc. must remain attached to the product. If your product came with a dustbag, this must also be returned as it is considered part of the product. Items lost or damaged in return transit will not be compensated for.
All jewelry is handmade, unique and follows the personal craft and design of Krista Kretzschmar. Every piece will age according to the specific conditions in which the wearer uses the jewelry. We strongly recommend to not use the jewelry in wet conditions, such as in the shower, bath, pools, lakes, rivers and the ocean. Especially salt water has an immediate impact.
If you wish to exchange an item this can be done within the 14 day period from delivery. Please contact us so that we can guarantee that the product is in stock. Return shipping is at your expense and note that for returns outside of the EU additional taxes and duties may apply again. Products are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. This does not include damage from normal use over time.
If you believe you have received faulty goods you must contact us with documentation before sending the product so that we can approve the complaint. If the complaint is approved, we are to send you a similar non-faulty product once we have received the faulty product and the cost of return shipping will be reimbursed to you on presentation of proof of postage. If the faulty product returned is not in stock, you will be reimbursed the full purchase amount. Items lost or damaged in return transit will not be compensated for. Note that for customers outside the EU, VAT and other import expenses are not covered.